Frequently Asked Questions

Orders & Shipping

What are your shipping timelines? We are pleased to offer complimentary delivery within 48 to 72 hours for all orders within Morocco.

How can I track my order? Once your selection has been prepared for shipment, you will receive a confirmation email containing your tracking details and an estimated arrival date.

Can I modify an order once it is placed? To ensure our 48-hour delivery commitment in Morocco, we begin processing orders immediately. If you need to make a change, please contact us within one hour of placement.

The Fit & Product Details

How do I find my correct size? We recommend consulting our Fit Guide, which provides detailed insights into frame architecture and suggests silhouettes based on the geometric balance of your face.

Do you offer prescription lenses? Claire frames are provided with premium presentation lenses. We recommend visiting your local optician to have your specific prescription lenses fitted with precision into our frames.

Are Claire frames adjustable? Yes. Our frames are crafted from materials that allow for subtle adjustments. We suggest visiting a professional optician to have the temples or bridge tailored to your profile for an impeccable fit.

Returns & Exchanges

What is your return policy? We accept returns on all frames in their original, unworn condition within 7 days of delivery. All original packaging, including the protective case and cloth, must be included.

How do I initiate a return? To start a return, please contact us with your order number. We will provide detailed instructions to ensure your items are returned securely.

When will I receive my refund? Once we receive and inspect your returned items, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Care & Maintenance

How should I clean my Claire frames? Use the microfiber cloth provided to maintain clarity. For a deeper clean, use a mild soap and lukewarm water. Avoid using paper towels or household detergents, as these can abrade the surface of the lens.

How should I store my eyewear? When not in use, always store your frames in their protective case. Avoid leaving your eyewear in environments with extreme heat, such as a vehicle dashboard, to preserve the frame's alignment.

Security & Privacy

Is my personal information secure? Your privacy is built on a foundation of trust. We utilize industry-standard security protocols to safeguard your data and ensure your shopping experience remains secure. Detailed information can be found in our Privacy Policy.